Privacy Policy — How bdabee Collects, Uses, and Protects Your Personal Data

Information We Collect

When you register for a bdabee account, make a deposit, place a wager, or otherwise interact with the platform, we collect personal information about you. The nature of the information collected depends on the activity you are undertaking and the service you are accessing. The following categories of personal data are collected and processed by bdabee:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide such information in the course of a support interaction. In those circumstances, the data is used solely to handle your query and is not retained beyond the resolution of that query.

How We Use Your Data

bdabee uses the personal data we collect for specific, legitimate purposes directly related to operating a responsible and compliant online casino and sports betting platform for players across Bangladesh. We do not use your data for purposes that are incompatible with the reason it was originally collected. The following sets out the primary purposes for which your data is processed:

• Account Registration and Management: Your identity and contact data are used to create and maintain your bdabee player account, verify your identity, and communicate important account-related information such as password resets, security alerts, and account status notifications.
• Payment Processing: Financial data — including your bKash, Nagad, Rocket, or Upay mobile number and bank account details — is used to process deposits into your bdabee account and to facilitate withdrawal requests. Payment data is shared with our payment processing partners solely for this purpose.
• Identity Verification and Fraud Prevention: We process identity documents and cross-reference technical data (such as IP address and device fingerprint) to verify that you are who you claim to be, to detect and prevent fraudulent account creation, and to identify and investigate suspicious activity on the platform.
• Regulatory Compliance: bdabee is obligated to retain certain transaction and identity records to comply with applicable anti-money laundering (AML) requirements and financial crime prevention obligations. This processing is a legal necessity and cannot be opted out of.
• Platform Improvement and Analytics: Aggregated and anonymised usage data is analysed to understand how players interact with bdabee, identify technical issues, improve the user interface, and develop new features. This analysis is conducted on anonymised data sets and does not result in individual profiling for commercial purposes.
• Personalised Experience: With your consent where required, bdabee may use your usage and preference data to tailor the games, promotions, and content displayed to you on the platform. You may opt out of personalised content at any time by contacting [email protected].
• Responsible Gaming Monitoring: bdabee uses gameplay and financial data to monitor patterns that may indicate problem gambling behaviour. Where such patterns are identified, our responsible gaming team may proactively reach out to offer support, or automatically apply protective measures if pre-set limits are reached.
• Marketing Communications: Where you have provided explicit consent, we may send you promotional communications about new games, bonuses, seasonal promotions (such as BPL cricket offers, Eid bonuses, and Pohela Boishakh promotions), and platform updates. You may withdraw your consent to marketing communications at any time by following the unsubscribe link in any email or by contacting support.
• Customer Support: Communications data — including support ticket content, live chat logs, and email correspondence — is retained to provide effective support, train our team, and resolve disputes. Support records are kept for a period consistent with our data retention policy.

Data Sharing & Third Parties

bdabee does not sell your personal data to third parties. We do, however, share limited categories of personal data with carefully selected third-party partners and service providers where it is strictly necessary to deliver the services you have requested or to fulfil our legal obligations. All third-party data processors engaged by bdabee are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.

• Payment Partners: Your financial data — specifically the payment method details required to process a transaction — is shared with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our banking partners. These entities are subject to their own privacy obligations and are not permitted to use your data for any purpose other than processing your transaction.
• Identity Verification Providers: Where third-party KYC and identity verification services are used to verify your identity documents, the relevant identity data is shared with those providers solely for verification purposes. Verification providers are required to meet high standards of data security and confidentiality.
• Game Software Providers: Certain technical and gameplay data may be shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver their games on the bdabee platform, resolve game-related disputes, and ensure the integrity of the random number generation process.
• Analytics and Technology Providers: Aggregated and pseudonymised technical and usage data is shared with analytics providers to enable platform performance monitoring and improvement. These providers process data as our data processors and are not permitted to use your data for their own commercial purposes.
• Legal and Regulatory Authorities: bdabee will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legitimate legal process. We will notify you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the bdabee business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to the applicable privacy policy prior to the transfer taking effect.

Cookies & Tracking Technologies

bdabee uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your login session, to remember your preferences, and to collect anonymised analytics data that helps us improve the platform. A cookie is a small text file placed on your device by the bdabee website. Cookies do not contain executable code and cannot be used to access other data on your device.

The following categories of cookies are used on the bdabee platform:

• Strictly Necessary Cookies: These cookies are essential for the bdabee website to function. They maintain your login session, remember your account settings, and ensure that security features operate correctly. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the platform. No consent is required for their placement.
• Functional Cookies: Functional cookies remember your preferences — such as your preferred language, game display settings, and notification preferences — so that you do not have to reconfigure the platform each time you visit. These cookies improve your experience but are not strictly required for the platform to operate.
• Analytics Cookies: Analytics cookies collect anonymised information about how visitors use the bdabee website — including which pages are visited most frequently, how long sessions last, and which features are used. This data is aggregated and used solely to improve the platform. It does not identify you personally.
• Security and Fraud Prevention Cookies: These cookies assist bdabee in detecting unusual activity, preventing fraudulent logins, and protecting your account from unauthorised access. They form part of our platform security infrastructure and are placed without separate consent as a necessary security measure.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling certain categories of cookies — particularly strictly necessary and security cookies — may prevent you from logging into your account or using core platform features. bdabee does not currently support third-party advertising cookies or behavioural tracking cookies used for cross-site advertising.

Data Security & Retention

bdabee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure is reviewed and updated regularly to address evolving threats and to maintain the integrity of the platform.

• Encryption in Transit: All data transmitted between your device and the bdabee platform is encrypted using 256-bit SSL/TLS protocols. This applies to every page of the platform, including the login page, deposit and withdrawal pages, and all account management screens.
• Encryption at Rest: Sensitive personal and financial data stored in bdabee's systems is encrypted at rest using industry-standard encryption algorithms. Payment method details are tokenised and are not stored in full on our servers.
• Access Controls: Access to personal data held by bdabee is restricted to authorised personnel who require that access to perform their job functions. Access is governed by role-based permissions, and all access events are logged and audited.
• Regular Security Testing: bdabee conducts regular vulnerability assessments and security reviews of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, bdabee will take immediate steps to contain the breach and will notify affected players without undue delay, providing details of the nature of the breach, the data involved, and the steps being taken to mitigate its impact.

Data Retention: bdabee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. As a general guide, active account data is retained throughout the life of your account and for a period of five years following account closure. Transaction records may be retained for longer periods where required by financial crime prevention regulations. Anonymised and aggregated analytics data may be retained indefinitely as it does not constitute personal data.

When personal data is no longer required, bdabee takes appropriate steps to securely delete or anonymise it so that it can no longer be associated with you as an individual.

Your Privacy Rights

As a bdabee player, you hold a number of rights in relation to the personal data we hold about you. bdabee is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise. We will respond to all verified requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data that bdabee holds about you. We will provide this information in a clear, structured format. We may ask you to verify your identity before processing an access request to ensure that data is not disclosed to an unauthorised party.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. You may also update certain account details directly through your bdabee account profile page.
• Right to Erasure: In certain circumstances, you have the right to request that bdabee delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent (where consent was the legal basis for processing), or where the data has been unlawfully processed. Please note that this right may be limited where bdabee has a legal obligation to retain the data.
• Right to Restriction of Processing: You may request that bdabee restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered.
• Right to Data Portability: Where personal data is processed on the basis of your consent or in performance of a contract, you have the right to receive that data in a structured, commonly used, and machine-readable format, and to request that it be transferred directly to another service provider where technically feasible.
• Right to Object to Marketing: You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, bdabee will cease sending you promotional communications immediately. You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in any marketing communication.
• Right to Withdraw Consent: Where bdabee processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

Children's Privacy

bdabee is strictly an 18+ platform. The collection of personal data from individuals under the age of 18 is absolutely prohibited. bdabee does not knowingly collect, process, or retain any personal data relating to minors. Age verification checks are applied at the point of registration and may be repeated at any time during the life of an account.

If bdabee becomes aware that personal data has been collected from an individual who is under the age of 18 — whether through a misrepresentation at registration or any other means — we will immediately suspend the relevant account, delete all associated personal data, and return any real-money balance to the payment method from which it originated, subject to verification that the payment method is held by an adult.

Parents and guardians are strongly encouraged to take active steps to prevent minors from accessing online gambling platforms, including the use of parental control software and monitoring of household internet usage. If you believe that a minor in your household has registered or attempted to register a bdabee account, please notify us immediately at [email protected] so that we can take appropriate action without delay.

Changes to This Policy

bdabee reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, new platform features that involve the collection of different categories of data, or improvements in our privacy governance framework.

Whenever this Privacy Policy is updated, the revised version will be published at https://bdabee.net/privacy-policy with an updated effective date clearly displayed at the top of the page. For material changes — those that significantly affect the way we collect or use your personal data — bdabee will additionally notify registered players by email to the address held on their account, providing a summary of the key changes and a link to the full revised policy.

Your continued use of the bdabee platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact [email protected] to request account closure and deletion of your personal data in accordance with the rights described in Section 6 above.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions about this policy, about how bdabee handles your personal data, or about your rights as a data subject, please contact our support team at [email protected]. Our team is available 24 hours a day, seven days a week, and handles privacy correspondence in English.